Maintenance Management

Control spending and simplify maintenance with our fleet maintenance management programs

Whether yous are looking to control costs, reduce authoritative burdens, minimize downtime, or eliminate unpredictable expenses, we will help you achieve your goals.

Nosotros provide maintenance programs for all vehicles and trucks, from Class 1 to Grade 8, as well equally non-vehicle equipment. Our choice of maintenance programs includes a nationwide vendor network, and then you can proceed your fleet vehicles in top shape affordably and easily. And if the unexpected happens, our Roadside Assistance program will have your drivers and vehicles covered.

Fleet Maintenance Features & Benefits

It'south important to secure the correct fleet for your needs, and it's equally equally important to ensure those vehicles are properly maintained. If they aren't, you could face serious prophylactic or compliance bug, business downtime, loss of revenue, and high repair costs.

Fleet maintenance volition help keep you, your employees, and your business running safely and efficiently. Benefits of a fleet maintenance program include:

  • Ensures Highest Level of Rubber
  • Lowers Fleet Repair Costs
  • Reduces Operational Costs
  • Helps Maximize Resale Value Opportunity
  • Negotiated Toll Savings
  • Centralized Control
  • Increased Control Over Approvals
  • Enhanced Compliance with Ecology Regulations, Including the Department of Transportation and Land Emissions Inspections
  • Maximizes Vehicle Operational Updates

Industries Served

We offer innovative solutions that are tailored to your industry and fleet size. No fleet is likewise pocket-size or likewise large; nosotros tin can manage anywhere from one to 20,000 vehicles. The bottom line: If y'all're a business organisation that leverages vehicles for operations, we tin aid. We serve all industries, including:

  • Logistics & Delivery
  • Government
  • Utilities & Power
  • Retail
  • Medical, Pharmaceutical & Insurance
  • Construction & Contractors
  • Agriculture
  • Services
  • Engineering & Infrastructure
  • Residential Care & Passenger Transport

Fleet Maintenance: By the Numbers

We stand up by our fleet maintenance programs and strive to provide exceptional customer service. Hither's an overview of our successful armada maintenance programs:

  • Boilerplate portfolio cost savings of 10%
  • 95% customer service satisfaction
  • 50-plus years of fleet service experience
  • Over 45,000 preferred national vendors
  • Over 70,000 units enrolled in managed maintenance

Electric Vehicle Fleet Maintenance

EVs can lower the cost of ownership due to decreased fuel and maintenance expenses because lubricants and other fluids associated with traditional vehicle maintenance are not required. We have EV specialized maintenance facilities inside our vendor partner network to ensure EVs are properly maintained and serviced. We also make sure your fleet is protected by having EV trained technicians on staff ensure your EV are properly maintained, repaired, and serviced.

Acquire More About Fleet Electrification

All-time-in-Course ASE Certified Technicians

Our network of expert ASE-certified technicians serves every bit your partner for all of your fleet maintenance and repair management needs and will offering guidance and support for routine services or emergency repairs.

In improver, nosotros assistance with budgeting, reducing unpredictable vehicle expenses, and minimizing your armada'due south reanimation.

  •  Expert ASE-Certified Techs Review and Qualify Repairs, Eliminating Unnecessary Work
  • Benefit from Our Consultative Repair Communication
  • Tight Administrative Controls for Accurate Invoicing

TotalView Fleet Maintenance Reporting

Accurate, articulate maintenance billing and reporting is disquisitional to managing fleet costs, as well equally understanding the larger flick of your fleet'south lifecycle. Regardless of your maintenance package, Merchants Fleet ensures full transparency.

Access purchase lodge information and central reports through TotalView — our fleet direction software — and hands rails maintenance expenses and vehicle maintenance history.

With TotalView, you tin can:

  • Capture Consummate Purchase Gild Information
  • Go Total Pricing Transparency in PO Details
  • Receive Exception-Based Reporting and PM Alerts
  • Access Vehicle Maintenance History and Comprehensive Reporting

Fleet Maintenance Network Flexibility

Finding the correct place to maintain and service your fleet is now streamlined and simple with our nationwide network of xl,000+ preferred vendors.

Wherever you are located, Merchants Armada has a trusted vendor in your surface area to handle all of your fleet maintenance needs.

  • Hands Find Preferred Vendors with Over 40,000+ Locations, Including Some EV Specialty Locations
  • Save on Repairs with National Account Negotiated Pricing
  • Find Repair Locations On-the-Go with Our Mobile App

Preventative Maintenance Alerts

Using TotalView, nosotros will help you prepare up preferences for email or text-based alerts to ensure that your vehicles never fall behind on maintenance. In addition, TotalView allows us to set up custom, exception-based alerts, like notifying your drivers if they take passed an interval or if a vehicle has missed a routine service appointment.

Your designated Merchants Fleet account manager will also stay current on the status of your vehicles and any preferences you have predetermined as an additional layer of support.

Warranty Treatment

No affair the blazon of vehicle, we are committed to treatment your warranty claims to help you save fourth dimension and cut costs.

A member of our fleet maintenance squad will negotiate and coordinate warranties on your behalf, ensuring that the repair facility is informed and so that you are non billed. In some instances, our relationships with OEMs and policy providers permit us to seek out opportunities for goodwill coverage in the event that your warranty has lapsed or does not cover sure incidents.

Policy Management

Our FleetAssist team specializes in developing Merchants Fleet and client-specific policies to help y'all maximize toll savings, initiate driver behavior changes, and more.

Whether you lot practice not want to let snow tires to be put on your vehicles or you are interested in offering a tire-purchasing plan to your drivers, our team can help you create and implement both tactical and strategic policies. We accept systematic capabilities to ensure that your concern' specific needs and preferences are ever met by our vendor network of technicians.

Fleet Savings Calculator

24/seven/365 Roadside Aid

When y'all enroll in the Merchants Fleet Roadside Assistance program, you are giving yourself and your drivers ultimate peace of mind. Whether information technology is a flat tire, dead bombardment, or empty gas tank, you will accept a toll-free number to call whatsoever time of day or night.

Coverage for Whatever You Encounter on the Road

We want to continue your drivers safety and on the road. That's why our Roadside Assistance program offers bilingual support services for every situation:

  • Towing
  • Battery Service
  • Apartment Tire Assistance
  • Fuel, Oil, Fluid, and Water Delivery
  • Lock-out Assistance
  • Collision Assistance

All roadside assistance services are available 24 hours a solar day, 365 days a year throughout the United States. Just call the toll-free number, and help volition be on its fashion.

On-Site Mobile Repair Services

In the event your vehicles or equipment are unable to leave your facility, you lot tin telephone call one of our onsite mobile repair service facilities directly to volume the appointment or you can have recurring services scheduled straight with the vendor.

Armada Maintenance Programs

Choose a Billing Interval That Works for You
Full Administered Reserve Tailored
Pricing Structure Stock-still, Monthly Fee Pay every bit You Get Fixed, Monthly Fee Options for Consolidated Invoice or Bill Reconciliation at End of Term
One Consolidated Monthly Invoice One Consolidated Monthly Invoice Bills Are Reconciled and Business relationship is Balanced at End of Term Options for Consolidated Invoice or Bill Reconciliation at Cease of Term
Features ∙ Regularly Scheduled Service
∙ Emergency Repairs 		Create a Specific Menu of Service for Your Armada Create a Specific Menu of Service for Your Fleet We Will Design a Programme Customized to Your Fleet

Full Maintenance
One, fixed monthly bill for ultimate protection and peace of mind

This total-service program puts us in charge of all your fleet maintenance needs. From regularly scheduled service to emergency repairs, we'll handle everything for 1 monthly fee that never changes — no thing how much work your fleet requires. Enjoy total protection at a truly fixed toll.

Administered Maintenance
Pay for repairs as you go

This plan allows y'all to cull a specific menu of services, and still access our National Accounts pricing discounts across the United States. Our experts volition help you manage and reduce lifecycle costs through our review and reporting procedure. They'll negotiate and authorize all repairs to eliminate unnecessary piece of work, reconcile invoicing, and provide any other services y'all need.

Reserve Maintenance
Combine one fixed payment with true-up at end of term

Y'all pay a fixed amount each month. At the end of the lease term, all bills are reconciled, and the account is balanced; whatsoever overage is credited to y'all and whatsoever amount due is collected. This allows for easy budgeting while providing the aforementioned features and benefits as our Administered Maintenance program.

Tailored Maintenance
Custom-congenital for your fleet

If you have unique custom fleet maintenance needs such as specialized or upfitted vehicles, we'll exist happy to pattern a program just for y'all.

Questions about vehicle fleet leases? Contact us!

"Since partnering with Merchants Fleet concluding year, their professional team members take provided excellent service and offered innovative solutions to accost our unique needs.  Merchants has proven to be a top-tier armada direction company, exceeding our expectations on all levels."

"My feel has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business organisation possibilities with their experienced professional person staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while mill ordering enables us to salve tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agronomical, textile handling assets, to fuel and maintenance programs, we consider them a valuable partner."

"Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been benign to us and our franchise partners."

Frequently Asked Questions

What do yous offer for maintenance alerts and reporting?

With TotalView, our fleet direction software, yous can access purchase gild data and cardinal reports. We can also set y'all up to receive email or text-based preventative maintenance alerts to help ensure your vehicles stay on the right track.

How big is your vendor network?

Our pick of maintenance programs includes a nationwide network of more than 45,000 preferred vendors. We besides have EV specialized maintenance facilities inside our vendor network to ensure your EVs are properly maintained and serviced.

What are my maintenance billing options?

We allow you to cull a pricing structure that works best for you. With our total maintenance program, you pay one stock-still monthly payment, and we handle everything. The fee never changes, no matter how much we work on your fleet. Administered maintenance enables you to pay for repairs equally you go. Reserve maintenance allows you to pay a fixed amount each month, and at the end of the charter term, all bills are reconciled, and the account is balanced. The final choice is tailored maintenance, which is a customized solution for your fleet.

Where do my drivers become for maintenance, and what is included?

Choose from whatsoever of our 45,000+ preferred nationwide vendors, and if your vehicles are unable to leave your facility, we'll schedule an ASE-certified technician to visit your location to service your vehicles. You lot can also find repair locations on-the-get with our mobile app. Plus, if you enroll in our Merchants Armada Roadside Assistance program, your drivers have a cost-free number to phone call 24-hour interval or night in the event of a maintenance emergency. What is included will depend on your fleet maintenance program.

Why is fleet maintenance important?

Failure to properly maintain your fleet can effect in serious safety and compliance problems, business downtime, loss of acquirement, and high repair costs. Fleet maintenance will help keep you and your business organization running safely and efficiently.

Boilerplate fleet vehicles receive maintenance nearly 6 times per year.

Allow Merchants Fleet simplify your fleet maintenance with a customized plan. Call 866.653.2737 or click below.